# Opening or Closing a Chat Conversation

> Track active and completed conversations by marking them open or closed.

Source: https://support.amazeful.com/inbox/navigating-the-inbox/opening-or-closing-a-chat-conversation
Documentation index: https://support.amazeful.com/llms.txt

To easily track what conversations are currently active and what have completed, conversation are divided into "Open" and "Closed" states.

Conversations are automatically marked as open when they are brand new or when a customer/team member sends a new message to an existing conversation.

To close a conversation it must be manually closed by a team member.

### Closing a conversation

1. Go to inbox.
2. Select a conversation.
3. Click the close icon.

<figure><img src="https://support.amazeful.com/files/SmU0bCHfoPG8tmCRHbHC.webp" alt=""><figcaption></figcaption></figure>

### Opening a conversation

1. Go to inbox.
2. Click on the "Closed" tab.
3. Select a conversation.
4. Click the open icon.

<figure><img src="https://support.amazeful.com/files/dSq1o6kIa1k6bF2zeyVU.webp" alt=""><figcaption></figcaption></figure>

### Mark a conversation as unread

To remark a read conversation as unread:

1. Go to inbox.
2. Select the conversation.
3. Click on the unread icon.

<figure><img src="https://support.amazeful.com/files/MZBwTGaAV52ESO67hn9J.webp" alt=""><figcaption></figcaption></figure>