# Understanding Inbox Notifications

> See what the inbox icons mean for unread conversations and the latest message.

Source: https://support.amazeful.com/inbox/navigating-the-inbox/understanding-inbox-notifications
Documentation index: https://support.amazeful.com/llms.txt

Inbox notifications help you keep track of which conversations are marked as opened and which conversations have been responded to by team members.

### Unread conversations

Conversations that have not been read will appear with a blue circle next to them.

<figure><img src="https://support.amazeful.com/files/gyUG8JM3Mff6c7Vbb8hB.webp" alt=""><figcaption></figcaption></figure>

### Latest message

Conversations where the latest message was from a team member will appear with an arrow next to them. For conversations where the latest message was from a contact will not include this arrow.

<figure><img src="https://support.amazeful.com/files/amo9OvtZGLRc4W87Yld4.webp" alt=""><figcaption></figcaption></figure>

### Leads

Leads are contacts who didn't exist in your database previously and were created by a lead form, such as the web chat widget.

<figure><img src="https://support.amazeful.com/files/ravqkJNXWAF9VL6qZKya.webp" alt=""><figcaption></figcaption></figure>

### Customers

Customers are contacts who existed in your database already.

<figure><img src="https://support.amazeful.com/files/zssbRHYwntJqqkEfYExC.webp" alt=""><figcaption></figcaption></figure>