# Amazeful Docs

> Help documentation for Amazeful (https://amazeful.com), software for collecting reviews, converting website visitors into leads and managing customer communication. Guides and how-tos for every part of the app.

## Getting Started

- [Getting started](https://support.amazeful.com/getting-started/overview.md): An introduction to this documentation, with quick-start guides for Reviews and Inbox.

## Contacts

### Adding Contacts

- [Adding Contacts overview](https://support.amazeful.com/contacts/adding-contacts/overview.md): Learn how contacts work in Amazeful and the different ways you can add them.
- [Adding a Contact](https://support.amazeful.com/contacts/adding-contacts/adding-a-contact.md): Add a single contact from the Quick Actions menu or the Contacts page.
- [Importing Contacts](https://support.amazeful.com/contacts/adding-contacts/importing-contacts.md): Upload a CSV file to add multiple contacts at once.
- [External Contact Forms](https://support.amazeful.com/contacts/adding-contacts/external-contact-forms.md): Create a form that adds contacts without anyone logging in to the dashboard.
- [Email reader](https://support.amazeful.com/contacts/adding-contacts/email-reader.md): Add contacts by sending an email that Amazeful reads and extracts details from.
- [API](https://support.amazeful.com/contacts/adding-contacts/api.md): Sync contacts from your CRM using Zapier or an API call.

### Managing Contacts

- [Managing Contacts overview](https://support.amazeful.com/contacts/managing-contacts/overview.md): Understand contact statuses and how to view and manage your contacts.
- [Editing a contact](https://support.amazeful.com/contacts/managing-contacts/editing-a-contact.md): Update a contact's name, phone number, email address and status.
- [Sending to existing contacts](https://support.amazeful.com/contacts/managing-contacts/sending-to-existing-contacts.md): Send an invitation to a single existing contact using Quick Actions.
- [Unsubscribing contacts](https://support.amazeful.com/contacts/managing-contacts/unsubscribing-contacts.md): Stop follow-up emails and SMS messages to a contact, or resubscribe them.
- [Tagging contacts](https://support.amazeful.com/contacts/managing-contacts/tagging-contacts.md): Add tags to one contact or to multiple contacts at once.
- [Add Contact Notes](https://support.amazeful.com/contacts/managing-contacts/add-contact-notes.md): Add custom notes to a contact to keep extra details on record.
- [Finding Contacts](https://support.amazeful.com/contacts/managing-contacts/finding-contacts.md): Use filters to find contacts by status, date added, audience, segment or tag.
- [How to use custom metadata?](https://support.amazeful.com/contacts/managing-contacts/how-to-use-custom-metadata.md): Store extra contact details and use them in templates and segment filters.

### Audiences & Segments

- [Audiences & Segments overview](https://support.amazeful.com/contacts/audiences-and-segments/overview.md): Learn how audiences and segments organize your contacts and how businesses use them.
- [Audience VS Segment](https://support.amazeful.com/contacts/audiences-and-segments/audience-vs-segment.md): Understand the difference between audiences and segments, and when to use each.
- [Audiences](https://support.amazeful.com/contacts/audiences-and-segments/audiences.md): Create audiences to group contacts, adding and removing them manually.
- [Segments](https://support.amazeful.com/contacts/audiences-and-segments/segments.md): Create segments that automatically add or remove contacts based on conditions.

- [Tags](https://support.amazeful.com/contacts/tags.md): Create tags that group contacts with similar attributes for targeted campaigns and automations.

## Inbox

### Getting Started with Inbox

- [Getting Started with Inbox overview](https://support.amazeful.com/inbox/getting-started-with-inbox/overview.md): An introduction to Inbox and two-way SMS communication with customers.
- [Connecting a Phone Number](https://support.amazeful.com/inbox/getting-started-with-inbox/connecting-a-phone-number.md): Set up Inbox by choosing a phone number for the country your customers are in.
- [Sending Messages](https://support.amazeful.com/inbox/getting-started-with-inbox/sending-messages.md): Send and reply to text messages with your customers from the inbox.
- [Web Chat Widget](https://support.amazeful.com/inbox/getting-started-with-inbox/web-chat-widget.md): Set up a web chat widget that sends website visitors' chats straight to your inbox.
- [Installing Web Chat Widgets on WordPress](https://support.amazeful.com/inbox/getting-started-with-inbox/installing-web-chat-widgets-on-wordpress.md): Find the tutorial for installing your web chat widget on a WordPress site.
- [Installing Web Chat Widget on Shopify](https://support.amazeful.com/inbox/getting-started-with-inbox/installing-web-chat-widget-on-shopify.md): Find the tutorial for installing your web chat widget on a Shopify site.
- [Installing Web Chat Widget on Wix](https://support.amazeful.com/inbox/getting-started-with-inbox/installing-web-chat-widget-on-wix.md): Find the tutorial for installing your web chat widget on a Wix site.

### Navigating the Inbox

- [Switching Between Business Locations](https://support.amazeful.com/inbox/navigating-the-inbox/switching-between-business-locations.md): Switch to another location's inbox when you have access to more than one.
- [Opening or Closing a Chat Conversation](https://support.amazeful.com/inbox/navigating-the-inbox/opening-or-closing-a-chat-conversation.md): Track active and completed conversations by marking them open or closed.
- [Finding a Conversation](https://support.amazeful.com/inbox/navigating-the-inbox/finding-a-conversation.md): Search for a conversation by a contact's name, phone number or email address.
- [Understanding Inbox Notifications](https://support.amazeful.com/inbox/navigating-the-inbox/understanding-inbox-notifications.md): See what the inbox icons mean for unread conversations and the latest message.
- [Inbound Settings](https://support.amazeful.com/inbox/navigating-the-inbox/inbound-settings.md): Choose what happens automatically when a customer contacts your phone number.

## Reviews

### Getting Started with Reviews

- [Getting Started with Reviews overview](https://support.amazeful.com/reviews/getting-started-with-reviews/overview.md): An introduction to the steps needed to start getting reviews.
- [Connecting to Google](https://support.amazeful.com/reviews/getting-started-with-reviews/connecting-to-google.md): Link your Google My Business listing to your Amazeful account.
- [Connecting to review sites](https://support.amazeful.com/reviews/getting-started-with-reviews/connecting-to-review-sites.md): Connect review sites other than Google and enable them on your review forms.
- [Creating review forms](https://support.amazeful.com/reviews/getting-started-with-reviews/creating-review-forms.md): Create and customize the review form your customers see when asked for a review.
- [Create review automation](https://support.amazeful.com/reviews/getting-started-with-reviews/create-review-automation.md): Create an automation for your review form to send review requests automatically.

### Review Forms

- [Review Forms Overview](https://support.amazeful.com/reviews/review-forms-overview/overview.md): Access your review forms, their analytics and their settings.
- [Review form sharing](https://support.amazeful.com/reviews/review-forms-overview/review-form-sharing.md): Share your review form with customers by direct link or QR code.
- [Review form analytics](https://support.amazeful.com/reviews/review-forms-overview/review-form-analytics.md): Check how a review form is performing, including activity and review site results.

- [Reviews](https://support.amazeful.com/reviews/reviews.md): View your Google reviews and reply using templates or the Atlas AI assistant.
- [Feedback](https://support.amazeful.com/reviews/feedback.md): See feedback from your review forms, follow up with customers or export it as a CSV.
- [Reply templates](https://support.amazeful.com/reviews/reply-templates.md): Create templates that speed up automatic and manual replies to reviews.

## Campaigns

- [Campaigns vs Automations](https://support.amazeful.com/campaigns/campaigns-vs-automations.md): Understand how campaigns and automations differ, and when to use each.

### Automations

- [Automations Overview](https://support.amazeful.com/campaigns/automations-overview/overview.md): Learn how automations follow up contacts, including statuses and reminders.
- [Create automations](https://support.amazeful.com/campaigns/automations-overview/create-automations.md): Create review, survey, video, referral and marketing automations.
- [Automation Analytics](https://support.amazeful.com/campaigns/automations-overview/automation-analytics.md): Track an automation's start, click and unsubscribe rates and invitation performance.

### Campaigns

- [Campaigns Overview](https://support.amazeful.com/campaigns/campaigns-overview/overview.md): Learn how campaigns follow up contacts, including statuses and how to stop them.
- [Create SMS campaign](https://support.amazeful.com/campaigns/campaigns-overview/create-sms-campaign.md): Create and send an SMS campaign using the three-step wizard.
- [Create text email campaign](https://support.amazeful.com/campaigns/campaigns-overview/create-text-email-campaign.md): Create and send a plain text email campaign using the three-step wizard.
- [Create email campaign](https://support.amazeful.com/campaigns/campaigns-overview/create-email-campaign.md): Create and send a designed email campaign, from content through to sending.

### Templates

- [Templates overview](https://support.amazeful.com/campaigns/templates/overview.md): Create SMS and email templates from scratch to use in your invitations.
- [SMS template](https://support.amazeful.com/campaigns/templates/sms-template.md): Create and customize an SMS template for review, referral, survey, video or marketing messages.
- [Email template](https://support.amazeful.com/campaigns/templates/email-template.md): Create and customize an email template for review, referral, survey, video or marketing messages.

- [Queue](https://support.amazeful.com/campaigns/queue.md): Review the invitations that have been sent and those scheduled to go out.

## Other

### Widgets

- [Widgets overview](https://support.amazeful.com/other/widgets/overview.md): Learn what widgets can show on your website and how to create them.
- [Installing Widgets on WordPress](https://support.amazeful.com/other/widgets/installing-widgets-on-wordpress.md): Add your widget embed code to a WordPress site using a plugin.
- [Installing Widgets on Shopify](https://support.amazeful.com/other/widgets/installing-widgets-on-shopify.md): Add your widget embed code to your Shopify theme.
- [Installing Widgets on Wix](https://support.amazeful.com/other/widgets/installing-widgets-on-wix.md): Add your widget embed code to a Wix site using Custom Code.

- [Video testimonials](https://support.amazeful.com/other/video-testimonials.md): Collect video testimonials from customers and showcase them on your website.
- [AI feature - Atlas](https://support.amazeful.com/other/ai-feature-atlas.md): Use Atlas, the AI assistant, to improve your text or generate new text from your instructions.
- [Surveys,Quizzes & Polls](https://support.amazeful.com/other/surveys-quizzes-and-polls.md): Build a survey, quiz or poll with the drag-and-drop editor and share it with customers.
- [Referrals](https://support.amazeful.com/other/referrals.md): Create referral and loyalty programs that turn happy customers into a revenue stream.

## Reports

- [Competitors](https://support.amazeful.com/reports/competitors.md): Compare your rating and total reviews against up to five competitors.
- [Charts](https://support.amazeful.com/reports/charts.md): Monitor your overall rating, total reviews, monthly reviews and negative feedback.
- [Insights](https://support.amazeful.com/reports/insights.md): Spot positive and negative trends in the reviews and feedback you receive.
- [Usage](https://support.amazeful.com/reports/usage.md): Check your SMS usage and credits, and learn how SMS credits are calculated.

## Settings & Setup

### Settings

- [Settings overview](https://support.amazeful.com/settings-and-setup/settings/overview.md): A summary of each settings area, including integrations, reviews and contacts.
- [Users](https://support.amazeful.com/settings-and-setup/settings/users.md): Create users, control their access to locations and understand permission levels.
- [Business](https://support.amazeful.com/settings-and-setup/settings/business.md): Update your business information, including logo, name, contact email and website.
- [Invitations](https://support.amazeful.com/settings-and-setup/settings/invitations.md): Set your timezone, invitation sending schedule, and email and SMS settings.
- [DKIM - AWS](https://support.amazeful.com/settings-and-setup/settings/dkim-aws.md): Set up your CNAME record with Amazon Route 53 so email can be sent using your domain.
- [Integrations](https://support.amazeful.com/settings-and-setup/settings/integrations.md): Find guides for linking your account to Google and using the API.
- [Reviews](https://support.amazeful.com/settings-and-setup/settings/reviews.md): Find the guide for connecting review sites to your account.
- [Contacts Settings](https://support.amazeful.com/settings-and-setup/settings/contacts-settings.md): Create custom metafields to store additional details about your contacts.
- [Inbox Settings](https://support.amazeful.com/settings-and-setup/settings/inbox-settings.md): Remove an attached phone number and choose what happens with inbound calls.

### Account

- [Account overview](https://support.amazeful.com/settings-and-setup/account/overview.md): A summary of your account area, including profile and login information.
- [Profile](https://support.amazeful.com/settings-and-setup/account/profile.md): Update your name, login email and password.
- [Notifications](https://support.amazeful.com/settings-and-setup/account/notifications.md): Turn account notifications on or off for each area of the platform.
- [Billing](https://support.amazeful.com/settings-and-setup/account/billing.md): Update your credit card, check your current plan and see your invoices.