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Sending Messages

Send and reply to text messages with your customers from the inbox.

1 min readUpdated 1 year ago

Sending a Message

Keep in touch with your customers by connecting with them via text messages. Communication works best when it’s personal.

Info

Hint: Text messages aren't emails. Keep them short and sweet.

To send a message:

  1. Go to inbox.
  2. Click the new message icon.
  3. Search for a contact.
  4. Click on the contact.
  1. Write your message.
  2. Click send.

Replying to Messages

To reply to a message:

  1. Go to inbox.
  2. Select the conversation you want to reply to.
  3. Create your response.
  4. Click send.

Inbox SMS options

When sending or replying to a message, you have the following options.

Take advantage of Atlas our AI helper. AI feature - Atlas
Insert emojis.
Send file attachements (images,PDF..).
Insert predefine templates.
Insert link to existing forms (review, survey, referral, video testimonial).
NotesAdd custom notes only visible to platform users.