Navigating the Inbox
Find, manage and get notified about conversations in your inbox.
Articles
Switching Between Business Locations
Switch to another location's inbox when you have access to more than one.
Opening or Closing a Chat Conversation
Track active and completed conversations by marking them open or closed.
Finding a Conversation
Search for a conversation by a contact's name, phone number or email address.
Understanding Inbox Notifications
See what the inbox icons mean for unread conversations and the latest message.
Inbound Settings
Choose what happens automatically when a customer contacts your phone number.